The Challenge
Our client sought SAP-based business solutions for their ongoing projects related to plant and water quality processes, including:
- A billing solution for boat stall rentals and customer self-service on Utilities portals
- Optimizing operations through asset management and archiving solutions
- Expert consultation on SAP digital services and business solutions
Transformation
Our solution was comprised of SAP Enterprise Asset Management (EAM), Data Archiving CRB Billing and Laboratory Information Management System (LIMS). We also provided SAP Web Services for customer self-service using a Smart Water Energy portal. This included:
- Business process assessment and reengineering to optimize operations
- Implementing SAP business objects and SAP BW on HANA
- Reimplementing SAP CRM/ECC to utilize enhanced functions provided by SAP and BRF+
- Supporting auxiliary systems like UCCX, Teleopti, Calabrio and more for call center operations
The Impact
- 40% reduction in effort through a self-service portal
- 25% reduction in time to generate reports from the SAP CRB solution
- Improved visibility of business processes
